Agent Customer Support (English Speaking agents)
No visa sponsorship
Core
Identify customer needs, investigate issues, and recommend solutions to ensure end-to-end resolutions for travelers booking dynamic holiday packages.
Role type
Entry-Mid level customer support agent
Builds
Customer support interactions for a European travel-tech platform
Domain
Travel technology
Deliverable
client delivery
Required skills
Verbal and written communication, problem solving, conflict resolution, computer literacy, Excel, PowerPoint, Word
Responsibilities
Identify customer needs, solve customer issues in a timely and accurate way, maintain follow-ups to ensure resolutions, coordinate within teams for escalations, work towards high CSAT and positive NPS
