Grade 1 Group Leader - 2nd Shift
Based in United StatesNo visa sponsorship
Core
Lead and inspire a group of customer service representatives to achieve targets and ensure exceptional service delivery.
Role type
Senior IC customer service team leader
Builds
Customer service operations and team performance
Domain
Customer service / Direct service
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, coaching, problem-solving, communication, scheduling, workflow management, compliance, training development, hiring
Preferred skills
Leadership or customer service management certifications, experience with customer service software