IT Field Service Engineer
Core
Provide high-quality onsite IT support to users across multiple locations, ensuring desktops, laptops, laboratory equipment, and site-based technology operate effectively and securely.
Role type
IT Field Service Engineer (End-User Support)
Builds
Forensic services delivery
Domain
Forensic services / Life sciences
Deliverable
physical/clinical work
Required skills
Windows desktop/laptop support, hardware troubleshooting, break/fix support, peripheral management, user onboarding, account administration, IT deployments, basic network support (patching/connectivity), ticketing and asset management systems, security compliance
Preferred skills
Laboratory/forensic/healthcare environment support, ITIL service management, service desk/ticketing systems, relevant IT certifications
Technologies
Windows, ticketing systems, asset management systems
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues; Install, configure, maintain, and replace IT equipment and software; Support user onboarding and access requests; Assist with IT deployments and technology refreshes; Perform basic network support activities; Maintain accurate records in ticketing and asset management systems; Support audits and security compliance; Participate in on-call rota for critical incidents
Seniority
Mid-level, hands-on IC