Revenues Support Consultant (Council Tax and NDR)
Core
Provide technical assistance, application support, and usage guidance for Revenues and Benefits software to public sector clients, resolving issues within SLAs and liaising with product teams.
Role type
Senior IC support consultant (Revenues/Business Rates)
Builds
Application support services for public sector clients
Domain
Public sector / Local government finance
Deliverable
client delivery
Required skills
Revenues and Benefits software knowledge, Business Rates/Council Tax expertise, System Administration, SQL, ITIL v4 Foundation, SLA management, issue prioritization
Preferred skills
Public sector experience, ISO 9001 environment understanding
Technologies
Revenues and Benefits systems, SQL
Responsibilities
Resolve application issues raised on application solutions, translate customer requirements into workarounds and fixes, identify revenue generation opportunities, coordinate resources to manage issues to conclusion, ensure incidents are resolved within contracted SLAs
Seniority
Mid-Senior, hands-on IC