IT Help Desk Consultant 1st level with German
Core
Provides 1st and 2nd level IT support to Bosch users and business partners by identifying, analyzing, solving, and documenting errors.
Role type
1st level IT Help Desk Consultant
Builds
IT service solutions for Bosch internal users and business partners
Domain
IT Service Management (ITSM)
Deliverable
client delivery
Required skills
error identification, problem analysis, solution documentation, ticketing system usage, escalation to 2nd level, compliance with management procedures
Preferred skills
customer orientation, team collaboration, adaptability to procedure changes, calmness under pressure
Technologies
ticketing systems, ITSD Work Instructions, International Procedure System of Integrated Management
Responsibilities
Provide assistance and information to users; Identify, analyze, solve, and document reported errors; Ensure correctness and durability of solutions; Record customer interactions in the ticketing system; Ask for help from colleagues with more experience for difficult calls; Comply with quality, environment, and safety provisions.
Seniority
Entry-level to Mid-level, hands-on IC