AM - Reservations
Core
Oversee daily operations of the reservations department, lead and coach the team, and maximize room revenue through yield management and upselling strategies.
Role type
Senior Reservations Manager
Builds
Room inventory, booking accuracy, and revenue optimization for hotel guests
Domain
Hospitality / Hotel Operations
Required skills
Team leadership, Revenue management, Yield management, Upselling, PMS/CRS proficiency, Data analysis, Operational reporting, Guest relations, Cross-departmental collaboration, Process optimization
Preferred skills
Luxury brand experience, Additional languages, Advanced Excel skills
Responsibilities
Lead and coach the reservations team to achieve performance targets, Maximize room revenue through upselling and yield management, Monitor room availability and booking trends, Ensure accurate handling of all reservation requests and amendments, Collaborate with Front Office, Sales, and Revenue Management, Prepare operational reports to identify improvement opportunities, Ensure compliance with brand standards and data confidentiality
Seniority
Senior, hands-on IC with team leadership