Guest and Talent Experience Manager F/M/X
Core
Lead guest experience strategy and talent experience culture to maximize satisfaction for both hotel guests and employees.
Role type
Senior IC experience manager (hospitality)
Builds
Guest experience programs and employee engagement initiatives
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
strategic planning, data analysis, change management, conflict resolution, leadership development, operational coordination
Preferred skills
commercial experience, Portuguese and English fluency, hospitality education
Responsibilities
Design and implement global guest experience strategy, manage guest feedback and complaints, lead talent onboarding and wellness programs, report on experience KPIs to leadership
Seniority
Senior, hands-on IC