Duty Manager
Core
Manage front desk, concierge, and public areas to ensure smooth operations and guest satisfaction.
Role type
Duty Manager (Hospitality)
Builds
Guest experiences and operational continuity for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office operations, VIP guest management, conflict resolution, team leadership, property safety oversight, cash handling, PMS proficiency
Preferred skills
Problem-solving under pressure, irregular shift flexibility
Technologies
Opera PMS, Office software
Responsibilities
Run day-to-day or night shifts across front desk and concierge, Greet VIPs and resolve escalated complaints, Brief and support front-line team members, Oversee property safety and emergency responses, Handle cash/currency exchange and billing accuracy