Cluster Resevation Agent
Core
Ensures accurate reservation data entry and manages guest relationships to drive loyalty and sales.
Role type
Reservation Agent
Builds
Hotel reservations and guest experiences
Domain
Hospitality / Hotel Operations
Required skills
Reservation systems proficiency, Property Management Systems (PMS), Central Reservation Systems (CRS), data accuracy, multitasking, customer service, sales mindset
Preferred skills
Regional languages, English fluency
Responsibilities
Key reservation information into the system with high accuracy, anticipate guest needs, develop personalized guest relationships, ensure administrative procedures are followed
Seniority
Junior, 1-2 years experience