Front Desk Agent - Raffles The Red Sea (Saudi National)
Core
Provide warm, elegant, and personalized welcome, check-in/check-out, and guest relations services for ultra-luxury travelers at a new resort in Saudi Arabia.
Role type
Front Desk Agent (Luxury Hospitality)
Builds
Guest arrival and departure experiences, personalized service interactions
Domain
Luxury Hospitality / Red Sea Project, Saudi Arabia
Deliverable
product features
Required skills
Guest relations, check-in/check-out procedures, property management systems, cash handling, conflict resolution, brand standards adherence, multitasking, cultural sensitivity
Preferred skills
Luxury hospitality experience, English fluency, additional languages, hospitality management degree, Opera system proficiency
Technologies
Property management systems (Opera), Microsoft Office
Responsibilities
Perform check-in and check-out procedures, handle guest inquiries and resolve service challenges, maintain guest profiles and reservations, coordinate with housekeeping and other departments, ensure compliance with safety and confidentiality policies
Seniority
Entry to Mid-level, hands-on IC