Real Time Operations Monitoring Team Leader
Core
Lead and supervise the real-time floor monitoring team to ensure accurate and timely oversight of daily operations in contact center or collection environments.
Role type
Team Leader, Operations Monitoring
Builds
Operational oversight, performance dashboards, and corrective action plans for daily operations
Domain
Fintech/Financial Services, Contact Center Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, SLA adherence monitoring, Operational risk identification, Compliance breach management, Process optimization, KPI analysis, Reporting, MS Office/Google Workspace proficiency
Preferred skills
Telemarketing and Collection process knowledge, Coaching experience, Decision-making under pressure