Guest Relations Executive
Core
Manage guest inquiries, resolve complaints, coordinate with hotel departments, and organize special events to ensure exceptional service delivery.
Role type
Guest Relations Executive
Builds
Guest experiences and satisfaction
Domain
Hospitality
Deliverable
client delivery
Required skills
Guest relations, complaint resolution, event coordination, hospitality standards knowledge, PMS proficiency, team supervision, data analysis for satisfaction, retention strategy
Preferred skills
Associate degree in hospitality or business administration
Responsibilities
Manage guest inquiries and resolve complaints, Coordinate with front desk and housekeeping, Organize special events and activities, Train and supervise guest relations team, Monitor guest satisfaction via feedback, Develop guest retention strategies
Seniority
Mid-level, hands-on IC