Front Office Manager
Core
Overseeing hotel occupancy and ensuring efficient operation of front desk, bell desk, housekeeping, and call center to provide appropriate service to guests.
Role type
Front Office Manager
Builds
Hotel operations and guest services
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Team supervision, budget development, customer complaint resolution, regulatory compliance, inventory management, event coordination
Preferred skills
Knowledge of hotel computer systems, LMS/ATI/Rainmaker/Microsoft Office proficiency, hotel key system knowledge
Responsibilities
Manage hotel and related departments to ensure maximum occupancy and revenue; Hire, supervise, train, evaluate, and discipline team members; Maintain knowledge of industry practices, markets, and statistical data; Coordinate special events and promotions; Resolve customer complaints; Ensure compliance with company policies and Pennsylvania Gaming Control Board regulations; Develop operating budgets; Review and approve OTA invoices.
Seniority
Mid-level, supervisory