予約課エージェント
Core
Handling reservations via phone and email, managing group bookings, and responding to guest inquiries for a luxury hotel.
Role type
Reservations Agent
Builds
Reservation management and guest service operations
Domain
Hospitality / Hotel Industry
Deliverable
product features
Required skills
Phone communication, Email communication, Group booking management, PBX operation, Guest inquiry handling, Shift work flexibility, Multitasking under pressure
Preferred skills
Hotel experience, Empathy, Team collaboration, Business-level English, Business-level Japanese
Technologies
PBX systems
Responsibilities
Answering reservation calls and emails, Managing group reservations, Handling guest inquiries, Operating PBX, Covering guest service during emergencies