Client Services Manager
Core
Manage the Client Services team, serve as a client advocate and laboratory liaison, and track key strategic accounts to increase revenue.
Role type
Senior Client Services Manager
Builds
Client relationships and team performance
Domain
Laboratory services / Compliance testing
Deliverable
client delivery
Required skills
Team supervision, strategic account management, compliance testing resolution, workflow optimization, problem-solving, attention to detail
Preferred skills
None stated
Technologies
None stated
Responsibilities
Directly supervise client services team and project managers; serve as main point of contact for customers regarding compliance testing and client issues; partner with business leaders to identify challenges and improve processes; manage relationships between the team and other departments; address complex client issues professionally.
Seniority
Senior, hands-on IC