Représentant(e) des électeurs
Core
Manage and resolve citizen case files by conducting in-person interviews, creating records, and coordinating with the MP and federal agencies to address constituent needs.
Role type
Constituent Services Representative
Builds
Case management records and constituent support pathways
Domain
Public sector / Federal government services
Deliverable
client delivery
Required skills
Case management, in-person client interviewing, federal agency navigation, conflict resolution, rapid response to urgent cases, independent and collaborative work
Preferred skills
Social work degree, CRM software experience, local Saanich-Gulf Islands knowledge, Microsoft Office proficiency
Responsibilities
Receive and follow up on citizen requests via in-person interviews; Create and maintain citizen case files; Coordinate meetings between the MP and constituents; Track communications with federal agencies; Assist with special projects and events; Provide telephone support and reception duties.