Agente de atención al cliente (H/M) - 40h
Core
Handle open case files, collect data from various tools, and resolve client complaints or incidents across different services.
Role type
Customer service agent
Builds
Resolved client cases and processed service requests
Domain
Customer service / General administration
Deliverable
client delivery
Required skills
Case management, data collection, internal system documentation, client communication, incident tracking, message monitoring
Responsibilities
Receive and process open case files, collect information from tools to study data and execute actions, introduce documentation into internal applications, control and manage client complaints or incidents, follow up on open cases until resolution, monitor and respond to incoming messages/queries, communicate with clients to resolve cases