eSales Agent - Global BMW
Core
Answer inbound phone calls, internet inquiries, and chats to provide price and purchasing information, generate sales and acquisition appointments, and drive customers to the dealership.
Role type
eSales Agent (automotive sales)
Builds
Sales appointments and customer engagement for new and pre-owned vehicles
Domain
Automotive retail sales
Required skills
inbound call handling, internet inquiry management, chat support, price quoting, payment option presentation, appointment setting, lead management, CRM software proficiency, multi-tasking, time management, adaptability, computer proficiency
Preferred skills
evening and weekend schedule availability, strong organizational skills, relationship building, sales tactics, objection handling
Responsibilities
Answer inbound phone calls, internet inquiries, and chats; Provide guests with timely, relevant responses to address customer questions and needs; Facilitate providing guests price and purchasing information; Provide payment options and quotes; Generate sales and acquisition appointments; Manage organizers to stay up to date with follow up of all active guests; Adhere to specific outreach cadence required for new inquiries; Maintain a thorough understanding of KPIs
