Ingénieur support spécialisé Apple - Anglais courant H/F
Core
VIP support technician specializing in Apple environments for a luxury house client, handling diagnostics, user assistance, and device management.
Role type
Senior Apple Support Engineer (VIP)
Builds
macOS environments, Apple devices, and support workflows for business priority and VIP users
Domain
IT Support / Apple Ecosystem / Luxury Retail
Required skills
Apple ecosystem expertise, JAMF (certified preferred), ServiceNow, MacOS administration, MFA configuration, OneDrive/Time Machine backup, hardware deployment, inventory management
Preferred skills
JAMF certification, autonomy, attention to detail, bilingual English (B1 minimum)
Technologies
ServiceNow, MacOS, JAMF, OneDrive, Time Machine, Apple hardware
Responsibilities
Diagnose and assist business priority and VIP users, manage support tickets via ServiceNow, verify equipment functionality, prepare and configure workstations, install business software, update MacOS and software, demonstrate Mac usage to new hires, deliver and install hardware across multiple sites, configure MFA, manage data backups, maintain hardware inventory, reset and restock devices, monitor daily site activity (printers, incidents, backlog, stock)
Seniority
Mid-level, hands-on IC
