Operations Support Manager
Core
Oversee operational functions for BaxterStorey hospitality areas (offices, stadiums, universities), manage support staff, and implement standards to ensure smooth service delivery.
Role type
Operations Support Manager
Builds
Hospitality experiences and operational efficiency for clients across various venues
Domain
Hospitality / Catering
Deliverable
product features
Required skills
Team leadership, operations management, staff training and development, risk assessment, compliance management, client relationship management, problem solving, organizational skills
Preferred skills
Experience in support-oriented operations, ability to work under pressure, interpersonal skills
Responsibilities
Monitor managers and conduct appraisals, conduct regular team meetings, implement BaxterStorey standards, assist sales team in exploring opportunities, ensure customer focus and exceed expectations, maintain strong client relationships, conduct risk assessments, maintain equipment, follow recruitment and training policies, motivate and train staff, carry out disciplinary procedures, conduct client review meetings
Seniority
Mid-level manager, hands-on leadership