Customer Technology Solutions Manager Luxury & Lifestyle
Core
Manage technology strategy, project roadmaps, and service delivery for a portfolio of luxury hotels, ensuring alignment with global standards and local needs.
Role type
Senior Customer Technology Solutions Manager (Hospitality)
Builds
Homogenous tech and guest technology environments across hotel portfolios
Domain
Hospitality / Hotel Technology
Required skills
Project management, Relationship management, Vendor management, SLA management, Tech performance auditing, Sales and delivery planning, Financial and analytical skills
Preferred skills
Hotel IT environment knowledge (infrastructure, cloud, Windows), Innovation sourcing, External community engagement
Technologies
Cloud, Windows, Hotel IT infrastructure
Responsibilities
Define and manage project roadmaps and rollouts for hotels, Manage relationships with hotel owners and GMs, Deploy and design new installations by managing local vendors, Conduct tech performance audits and determine remediation plans, Track quality and performance KPIs covering projects and openings, Represent the division externally at professional meetings and events
Seniority
Senior, hands-on IC