Productivity & Engagement Assistant Manager
Core
Manage driver productivity, retention, payment collection, and fleet risk management for Grab Rental Bali's vehicle fleet.
Role type
Senior IC operations manager (driver engagement & fleet risk)
Builds
Driver retention programs, payment collection workflows, asset recovery operations
Domain
Mobility / Ride-hailing / Fleet management
Required skills
Driver engagement and retention strategy, Account receivables management, Payment collection workflows, KPI tracking and dashboarding, Geofence and security monitoring, Asset recovery and repossession coordination
Preferred skills
Data-informed operational decision making, Systemic issue diagnosis, Sustainable partner support program design
Responsibilities
Develop and monitor strategies for churn, overdue payments, and productivity targets; Organize driver engagement programs for coaching and retention; Manage financial governance for payment collection and escalation; Manage asset security, geofence monitoring, and coordinate repossession or recovery.
Seniority
Senior, hands-on IC