Customer Service Rep(08785) - 2317 W University Dr
Core
Provide exceptional customer service via phone, email, and in-person interactions while managing orders, refunds, and exchanges for a retail food business.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for retail customers
Domain
Retail / Food Service
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multitasking, customer service software proficiency, empathy, attention to detail
Preferred skills
Previous customer service experience
Responsibilities
Respond to customer inquiries via phone, email, and in-person interactions; Address and resolve customer complaints in a timely and professional manner; Process orders, refunds, and exchanges accurately; Document customer interactions and update customer records in our system; Identify and escalate complex issues to appropriate team members when necessary