Customer Experience & E-commerce Analyst
Core
Manage customer inquiries and support the digital purchase process to resolve issues and improve conversion rates.
Role type
Customer Experience & E-commerce Analyst
Builds
Digital sales channels and customer conversion funnels
Domain
B2B E-commerce and Customer Success
Deliverable
product features
Required skills
Customer inquiry management, Digital sales process support, Lead and opportunity tracking, CRM usage, Conversion rate optimization, Cart recovery campaigns, Customer transition support, Digital adoption analysis, KPI tracking, Internal coordination
Preferred skills
Experience in Inside Sales, Customer Success, B2B segments
Responsibilities
Handle customer inquiries across sales channels, Resolve purchase impediments, Track commercial opportunities and quotes, Execute cart recovery campaigns, Propose actions to increase conversion and revenue, Identify barriers to digital adoption, Gather customer insights for digital experience improvement
Seniority
Mid-level, hands-on IC