Fairmont Gold Supervisor - Front Office
Core
Supervise the Executive Lounge (Fairmont Gold) to deliver elite, personalized service and seamless arrival/departure experiences for VIP guests.
Role type
Front Office Supervisor (Executive Lounge)
Builds
Curated guest experiences, lounge operations, and VIP coordination
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Front desk operations, Micros-Opera, guest recovery, reservation auditing, concierge services, food and beverage standards
Preferred skills
Hotel Management degree, supervisory experience in large hotels
Technologies
Micros-Opera, Microsoft Word, Microsoft Excel
Responsibilities
Liaise with guests to resolve requests and concerns; manage check-in/out and charge posting; review Fairmont Gold reservations; provide concierge information; coordinate VIP arrivals and departures; ensure food and beverage standards in the lounge.
Seniority
Entry-level to Mid-level Supervisor
