KONTAKTŲ CENTRO VADYBININKĖ (-AS)
Core
Contact center team leader responsible for managing customer service operations, ensuring quality, and driving sales targets for an energy company.
Role type
Senior IC customer service operations manager
Builds
Customer service quality and sales performance for an integrated energy group
Domain
Energy / Customer Service
Deliverable
dashboards & analysis
Required skills
Customer service management, Sales target management, Team collaboration, Computer literacy (MS Office), Lithuanian language proficiency
Preferred skills
Contact center experience, Foreign language skills
Responsibilities
Managing remote customer service channels, Identifying customer needs and offering products/services, Achieving individual and team sales/service quality targets, Handling complex customer situations, Collaborating with the team to improve customer experience