Front Office Agent Turnante - Season 2027
Core
Provide impeccable and personalized guest service, managing check-in/check-out, reservations, and communications to create memorable experiences at a luxury hotel.
Role type
Front Office Agent
Builds
Guest check-in/check-out, room assignments, and seamless service coordination
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest service, reservation management, communication, problem solving, computer skills
Preferred skills
Third language (French or Spanish), local talent
Technologies
PMS Protel, Passportscan
Responsibilities
Welcome and assist guests during check-in and check-out, manage reservations using PMS Protel, coordinate room service and shuttle services, manage the switchboard and internal/external communications, organize and monitor pre-arrivals
Seniority
Mid-level, hands-on IC