Ingeniero/a Informático/a presencial resolución incidencias
Core
Level 1 IT technician responsible for resolving microcomputer incidents and supporting end users.
Role type
Level 1 IT Support Technician
Builds
IT support services for enterprise clients
Domain
IT Infrastructure / Helpdesk
Required skills
Microcomputer troubleshooting, ITSM tool usage (GLPI), Incident escalation, Backup management, Office software proficiency
Preferred skills
Active Directory, Horizon, VMWare, ControlUP, PowerBI
Technologies
GLPI, Active Directory, Horizon, VMWare, ControlUP, PowerBI
Responsibilities
Resolve microcomputer incidents, Register and document incidents in ITSM tool, Escalate incidents to Level 2, Create procedures and reports, Communicate with end users, Review alerts and backups
Seniority
Junior, newly graduated