Customer Support Specialist with Swedish and English
Core
Handle inbound customer service interactions via voice and non-voice channels to resolve issues for millions of customers across 18+ global markets.
Role type
Customer Support Associate (Voice & Non-Voice)
Builds
Customer experience and issue resolution for a global mobile virtual network operator
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
English (B2), Native/Regional Language (B2), Active Listening, Empathy, Problem-Solving, CRM navigation, Regulatory Compliance
Preferred skills
Voice articulation, Written communication, Typing speed (30 WPM), Shift flexibility
Technologies
CRM systems, Email, Chat platforms
Responsibilities
Handle inbound voice and non-voice interactions; Resolve customer issues per SOPs; Provide product, billing, and technical support; Document interactions in CRM; Meet KPI targets (AHT, FCR, adherence); Maintain compliance with regulatory requirements
Seniority
Individual Contributor, Entry to Mid-level