Guest Service Agent- Reservation
Core
Handle guest reservation requests, manage bookings, and coordinate between front office and reservations teams.
Role type
Guest Service Agent (Reservations)
Builds
Reservation bookings and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, multi-tasking, group booking transactions, cancellation policy enforcement, up-selling, payment issue handling, competitor analysis
Preferred skills
Opera PMS, driver's license
Responsibilities
Answer reservation requests, manage no-show bookings, promote up-selling, handle payment issues, file authority forms, ensure brand compliance
Seniority
Entry-level / Individual Contributor