Reservations Group Coordinator (Full Time)
Core
Coordinate all group room reservations, manage rooming lists and inventory, and ensure seamless communication between Sales, Revenue Management, Front Office, and Event teams to deliver exceptional guest experiences.
Role type
Group Reservations Coordinator
Builds
Group room blocks, master accounts, and billing arrangements for corporate and leisure groups.
Domain
Luxury hospitality / Hotel operations
Required skills
Group reservation management, contract interpretation, inventory monitoring, guest profile management, service recovery, revenue optimization, system proficiency (Opera)
Preferred skills
Luxury resort experience, hospitality management degree, multi-priority management
Technologies
Opera, ALICE, ACDC, Kipsu, Microsoft Office
Responsibilities
Manage and maintain assigned group and tour room blocks; Review and interpret group contracts to ensure reservation setup aligns with terms; Serve as primary reservations contact for assigned groups from contract turnover through departure; Maintain accurate guest records and support loyalty programs; Handle guest complaints and coordinate recovery efforts.
Seniority
Entry-level to Junior, hands-on IC