Head Concierge - Fairmont Agra
Core
Lead and supervise the concierge team to provide exceptional service, manage guest requests, and coordinate reservations, transportation, and activities for guests at a luxury hotel in Agra.
Role type
Senior IC hotel concierge manager
Builds
Guest experiences, local activity bookings, and seamless interdepartmental coordination
Domain
Luxury hospitality / Tourism in Agra, India
Deliverable
client delivery
Required skills
Team leadership, vendor relationship management, local knowledge of Agra, budget management, conflict resolution, operational oversight, staff training, reservation coordination
Preferred skills
Les Clefs d'Or certification, experience in Fairmont or other luxury chains, multilingualism (Hindi, French, German), knowledge of travel logistics and visa requirements
Technologies
Hotel management systems, reservation software platforms
Responsibilities
Supervise and train the concierge team, manage guest requests and special requirements, coordinate reservations and transportation, maintain vendor relationships, handle VIP and emergency situations, oversee desk operations and inventory, develop local information resources, collaborate with hotel departments, monitor guest satisfaction, represent the hotel in professional associations, manage departmental budgets
Seniority
Senior, hands-on IC