Assistant Front Office Manager - Fairmont Agra
Core
Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge.
Role type
Assistant Front Office Manager
Builds
Integrated guest services across the Front Office department
Domain
Luxury Hospitality
Required skills
Front office operations management, Team training and development, Guest relations and complaint resolution, Revenue management and rate optimization, Budget monitoring and cost control, Staffing level management
Preferred skills
Proficiency in hotel property management systems (PMS), Fluency in English, Additional languages (Hindi or other Indian languages), Certifications in hospitality management
Technologies
Hotel property management systems (PMS)
Responsibilities
Train and develop department staff, Assist Front Office Manager in duties, Ensure compliance with hotel policies and procedures, Manage guest feedback and complaints, Oversee revenue management initiatives, Monitor and control departmental budgets, Liaise with other departments for seamless coordination
Seniority
Mid-Senior, supervisory and managerial