Specialist Support Customer Service Representative I - Carrollton, TX
Based in United StatesNo visa sponsorship
Core
Provide customer support for scientific testing services, specifically handling inquiries, orders, and report issues for radon and mold testing products.
Role type
Entry-level customer service representative
Builds
Customer support interactions and order processing for testing kits and reports
Domain
Environmental testing and indoor air quality
Deliverable
client delivery
Required skills
Customer support, English communication, problem-solving, Microsoft 365 proficiency, multi-tasking
Responsibilities
Answer phone calls and emails, resolve test report and order issues, process refunds and replacements, create basic quotes, escalate out-of-scope tickets, process shipping and mail orders