Transcon Agent
Core
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the TRANSCON Department.
Role type
Logistics operations agent
Builds
Freight shipments and client/vendor billing
Domain
Global logistics and supply chain
Required skills
Data entry, tracking and tracing, export workflow management, client and vendor billing, regulatory compliance, process improvement, network communications, KPI adherence
Preferred skills
Hazardous materials certification
Technologies
Excel, Word
Responsibilities
Ensure smooth and timely freight process flow, ensure accurate and timely data entry into operational systems, track and trace Transcon files and reporting, use export Transcon Workflow on daily basis, ensure accurate and timely client and vendors billing, ensure delivery of freight and timely clearance when applicable, interact with customers in arranging Transcon shipments, contribute to maintain good relationships with suppliers, meet compliance at all times to regulations internal and external, understand department process flow and look for best practices to improve operational efficiency, ensure all customers' standard operating procedures are in place and updated, meet KPI standards, network communications and timely responses to emails and requests, escalate problems to management when necessary, promote compliance in following company policies and regulations
Seniority
Entry-level to Junior