Analista de Solucoes II

Blumenau, brFull-time2026-10-16 → 2026-11-11

Core

Ensure continuity, stability, and quality of systems and applications by resolving incidents, supporting users, and improving customer experience.

Role type

Level 2 IT Support Analyst (Incident Management & Operations)

Builds

Stable IT platforms and applications for internal teams and commercial areas

Domain

IT Operations / Customer Support

Required skills

Incident diagnosis and root cause analysis, Ticket management (Zendesk/SalesForce), System monitoring (Datadog), SLA compliance, Post-incident reporting, Corrective action implementation, Cross-functional collaboration

Preferred skills

Technical degree in IT/CS/Engineering, Prior experience in technical support or customer service, Adaptability to new tools, Continuous learning mindset

Technologies

Zendesk, SalesForce, Datadog

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.