Facilities Service Desk Administrator
Core
Central point of contact for facility service requests, coordinating dispatch and resolution of operational issues across customer-owned facilities in Tennessee.
Role type
Facilities Service Desk Administrator
Builds
Timely, safe, and compliant resolution of operational issues for federal tenants and stakeholders.
Domain
Federal facilities management and government services
Deliverable
dashboards & analysis
Required skills
Service request intake and dispatch, Government system administration, Building access coordination, Emergency communications, Data entry and records management, Performance reporting
Preferred skills
Facilities management experience, Computerized maintenance management systems proficiency, Federal facilities operations familiarity
Responsibilities
Receive and manage facility service requests via multiple channels; Coordinate dispatch for emergencies and routine maintenance; Maintain accurate records in Government-approved systems; Support building access and badge enrollment; Monitor service queues and operational alerts; Compile monthly performance reports.
Seniority
Entry-level to Mid-level, hands-on IC