Executive Lounge - Assistant Manager (Fairmont Gold)
Core
Lead the Fairmont Gold 'hotel within a hotel' experience, managing lounge operations, guest relations, and VIP services to deliver luxury hospitality.
Role type
Senior Front Office Manager (Executive Lounge)
Builds
Exclusive luxury guest experiences and operational standards for the Fairmont Gold program
Domain
Luxury Hospitality / Hotel Management
Required skills
Leadership, Guest Relations, Operations Management, Staff Supervision, Inventory Management, Revenue Management, PMS Proficiency, Scheduling, Quality Assurance
Preferred skills
Luxury Service Knowledge, Food and Beverage Background, Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, Time & Attendance
Technologies
Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, Time & Attendance, Microsoft Windows
Responsibilities
Supervise lounge servers and supervisors, manage guest reservations and VIP requests, handle guest concerns and feedback, coordinate with housekeeping and front office, manage inventory and revenue, schedule staff and payroll, train new hires, maintain facility standards.
Seniority
Senior, hands-on IC