German & Dutch Speaking Customer Service Advisor
Core
Customer Service Advisor handling client queries, sample logistics, and case coordination for a life sciences testing company.
Role type
Customer Service Advisor
Builds
Client relationships, sample shipments, and case coordination
Domain
Life sciences / Medical testing
Deliverable
client delivery
Required skills
Fluent German and Dutch (speaking and writing), English, customer service experience, organization, initiative, computer literacy, problem-solving
Preferred skills
Knowledge of Outlook, Magento, Zendesk
Responsibilities
Dealing with customers electronically, by telephone and face-to-face; resolving queries and imparting product advice; arranging sample shipments and fulfilling orders; liaising between laboratories, clients, and medical clinics; manifesting samples; taking mouth swab samples; handling case coordination from instruction to completion; invoicing and report distribution.
Seniority
Individual Contributor
