Internship - Reservations
Core
Convert reservation enquiries into bookings to maximize hotel revenue while providing excellent customer service.
Role type
Reservations Intern
Builds
Reservation bookings and customer service interactions
Domain
Hospitality / Hotel Operations
Required skills
Telephone communication, Opera PMS, Delphi, Upselling, Data entry accuracy, Revenue strategy adherence
Preferred skills
Sales lead identification, Customer relationship building, Team collaboration
Responsibilities
Answer incoming reservation enquiries via telephone, fax, or email; Input reservations into Opera system; Update special requests and billing details; Process enquiries and confirmations on the same day; Identify potential sales leads for the sales team; Adhere to minimum rate and stay selling strategies; Maintain accurate filing systems for departmental correspondence.