Mitarbeiter:in Kundenservice Logistik
On-site
Core
First point of contact for internal branch inquiries and complaints, acting as the interface between branches, warehouse, and fleet.
Role type
Customer service specialist (logistics)
Builds
Reliable delivery of goods to branches and timely resolution of complaints
Domain
Retail logistics
Deliverable
dashboards & analysis
Required skills
Ticket system management, cross-departmental coordination, data analysis, MS Office, German (fluent)
Preferred skills
Logistics experience, customer service experience, English basics
Responsibilities
Answering and processing inquiries and complaints via phone, email, or ticket system; coordinating between warehouse and fleet; updating relevant data; utilizing evaluations for analytical and strategic topics
Seniority
Entry-level to Junior