Principal Workflow Architect - Core Business Solutions (HRSD & AI)
Core
Principal Solution Architect guiding customers through digital transformation by designing and implementing ServiceNow Workflow solutions for HR, Legal, Workplace, and Finance domains.
Role type
Senior IC Principal Solution Architect (ServiceNow)
Builds
Strategic, multi-workflow, term-based projects and ServiceNow platform implementations
Domain
Enterprise Software / IT Service Management (ITSM) / HR & Finance
Required skills
ServiceNow platform configuration, pre-sales solutioning, AI integration in workflows, senior stakeholder consulting, governance framework design, technical documentation, solution architecture, workflow design, customer success advocacy, team mentorship
Preferred skills
Certified Technical Architect, experience with complex integrations and portals, AI-powered tool utilization
Technologies
ServiceNow, AI-powered tools, Workflow applications
Responsibilities
Lead pre-sales solutioning and scoping discussions, design comprehensive workflow solutions for customer use cases, engage with CXOs on implementation roadmaps, establish relationships with product owners, lead training events, mentor delivery teams, optimize platform strategy and reduce technical debt