Help Desk Specialist
Core
Provide Level 2 technical support for workstations, ensuring operational continuity for end-users including VIPs and management in a multinational pharmaceutical client environment.
Role type
Level 2 Help Desk Specialist (IT Support)
Builds
IT support services for a multinational pharmaceutical client
Domain
IT Support / Workplace Management
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, Active Directory management, SCCM configuration, ITSM ticketing, hardware troubleshooting, networking (LAN/WAN, Wi-Fi), English (B2)
Preferred skills
Apple ecosystem familiarity, OT/Systems infrastructure analysis
Technologies
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Microsoft Intune, SCCM, ITSM platforms
Responsibilities
Provide L2 on-site and remote support for hardware, software, and connectivity issues; manage workstation installation, configuration, and maintenance; resolve tickets via ITSM platforms; troubleshoot LAN/WAN and Wi-Fi connectivity; support software distribution via SCCM; provide first-level analysis for Systems and Industrial/OT issues.
Seniority
Mid-level, 2+ years experience