Tier 2 IT Support Engineer MSP
Core
Troubleshoot and resolve escalated IT issues for MSP clients, focusing on Microsoft 365, Windows workstations, and network infrastructure.
Role type
Tier 2 IT Support Engineer (MSP)
Builds
Client support services for professional organizations (law firms, healthcare)
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
Windows workstation troubleshooting, Microsoft 365 support, Active Directory/Entra ID, TCP/IP/DNS/DHCP fundamentals, network connectivity diagnosis, endpoint security, hardware/peripherals troubleshooting, PowerShell, documentation
Preferred skills
Microsoft Intune, Azure, VMware, Hyper-V, cybersecurity platforms, RMM/PSA tools
Technologies
Active Directory, Azure, Microsoft 365, SharePoint, TCP/IP, VPN, Windows, Office 365, Cloud, Hyper-V, Microsoft Intune, PowerShell, VMware
Responsibilities
Troubleshoot Microsoft 365 issues (Exchange Online, Outlook, Teams, SharePoint, OneDrive), manage Entra ID/Azure AD authentication and access, support Windows 10/11 workstations, resolve Active Directory/Group Policy/DNS/DHCP problems, diagnose network and Wi-Fi issues, troubleshoot firewalls and VPNs, work with endpoint security platforms, resolve escalated tickets, deploy workstations and set up new users, communicate directly with clients, maintain technical documentation
Seniority
Mid-level, hands-on IC