Technical Manager - Team Manager
Core
Manage and mentor a team of technical support engineers, overseeing daily operations, handling escalated issues, and driving team performance against KPIs.
Role type
Senior IC technical team manager
Builds
Support operations and team performance for Tenable's technical support function
Domain
IT Service Management / Technical Support
Required skills
Team leadership, Performance management, SLA monitoring, Technical troubleshooting, Process improvement, Stakeholder communication
Preferred skills
Conflict resolution, Mentoring, Data analysis, Time management
Technologies
Salesforce, Nessus, Linux, Unix, macOS, Windows
Responsibilities
Manage and mentor a team of technical support engineers, Handle escalated customer issues, Monitor KPIs and report on team performance, Develop and implement support strategies, Ensure adherence to SLAs and quality standards, Analyze and advance complex technical issues
Seniority
Senior, hands-on IC
