Reservation Agent
Core
First point of contact for guests handling reservations, inquiries, and special requests to ensure seamless booking experiences and maximize revenue.
Role type
Reservation Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Required skills
Reservation management, multi-channel communication, upselling, data privacy compliance, report preparation, rate parity management, guest information verification, conflict resolution, revenue management support
Preferred skills
PMS proficiency (OPERA, ACCOR), revenue management knowledge, OTA platform experience, additional languages (Indonesian, Mandarin)