Senior Manager, People Operations
Core
Lead and scale the People Operations function, translating strategy into an operating model to improve employee experience and reduce manual effort.
Role type
Senior Manager, People Operations
Builds
Scalable, technology-enabled employee lifecycle services and operating models
Domain
Global HR Operations / People Technology
Required skills
People leadership, operating model design, HRIS management, data governance, cross-functional influence, program management, change management, analytics, process automation, compliance management
Preferred skills
UKG Ready experience, fast-growing tech company background, distributed workforce experience, post-acquisition integration experience, AI/automation application
Technologies
UKG Ready, ADP, Culture Amp, SmartRecruiters
Responsibilities
Lead and develop the People Operations team; Own the People Operations operating model and service catalog; Translate priorities into sequenced roadmaps with measurable outcomes; Serve as senior escalation point for complex employee issues; Own end-to-end service quality for the employee lifecycle; Design and maintain global standards while accommodating local requirements; Oversee shared inbox and case management performance; Provide functional leadership for HRIS operations and data integrity; Prioritize and deliver automation and AI-assisted support initiatives; Use dashboards to identify failure points and inform leadership decisions; Lead high-impact initiatives from problem definition to benefits realization; Simplify and standardize processes across teams and locations; Partner with Finance, Payroll, Benefits, IT, and Legal to resolve systemic issues; Drive the shift toward a self-service, automation-first employee experience; Own operational compliance controls and audit preparation; Apply sound judgment to sensitive data and regional employment requirements; Support enterprise People programs including compensation, performance, and engagement.
Seniority
Senior Manager, hands-on leadership
