Responsable équipe télévente H/F
Core
Manage and support a team of 12-15 telesales representatives selling fresh meat products (beef, veal, lamb, pork, offal, and processed goods) to retail points of sale.
Role type
Senior team manager (tele-sales)
Builds
Fresh meat product sales campaigns and telesales operations for retail partners
Domain
Food industry / Meat processing / Retail
Required skills
Team management, sales techniques, call center operations, conflict resolution, sales campaign planning, performance tracking, reporting
Preferred skills
Knowledge of the food industry and large-scale retail, office software proficiency
Responsibilities
Organize and pilot daily team activity to meet revenue, margin, and customer retention targets; Distribute and optimize inbound and outbound call management; Support telesales staff in handling customer complaints and disputes; Collaborate with field sales teams to deploy effective commercial operations; Participate in building sales campaigns and selling arguments; Set individual and collective targets, track results, and implement action plans; Conduct follow-up interviews, evaluations, and identify training needs; Report team activity to management