Client Service Manager (m/w/d)
Core
Serve as a reliable contact point for existing customers and prospects via phone and email, managing account management, payment processing, refunds, and technical inquiries.
Role type
Client Service Manager (2nd-Level Support)
Builds
Account service solutions for Scalable Capital's investment and banking platform users
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Account management, payment processing, refund handling, technical support, cross-functional collaboration, product feedback analysis, process improvement
Preferred skills
Finance/Banking/Insurance experience, affinity for capital market products, digital solutions
Technologies
Scalable Capital platform, internal support tools
Responsibilities
Handle complex customer inquiries via phone and email, coordinate with other departments to resolve issues, ensure customer satisfaction and retention, identify product and process improvement opportunities, collaborate with Product and Operations teams
Seniority
Mid-level, hands-on IC
