(Junior) IT Helpdesk / 1st und 2nd Level Support (m/w/d)
Core
Serve as the primary point of contact for IT users, resolving technical issues and ensuring smooth IT operations.
Role type
IT Helpdesk / 1st and 2nd Level Support
Builds
IT client systems and support processes
Domain
Retail / IT Support
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira, Confluence, M365, Barramundi
Preferred skills
IT Security basics
Responsibilities
Incident management via Jira/Teams/Email, resolving hardware and software issues, managing user accounts and permissions, developing IT client systems on 2nd level, acting as interface between stakeholders, maintaining knowledge bases
Seniority
Junior